Return and Shipping Policy
We take paternal pride in our products, and hope you are delighted with your purchase or gift from Lullaby Baby. If you are less than completely overjoyed for any reason, we encourage you to contact us so that we may earn your full satisfaction.
For your convenience, returns can be made either via mail or at our store. Non-sale merchandise in new or unused condition may be returned with an RMA# up to 30 days from original purchase date for a full refund or store credit, less shipping and surcharge fees. Gift purchases, as well as purchases older than 30 days, can be returned for store credit only.
Store credits are issued at in-store selling price at time of return, and can be used in-store and online. Credits are issued in form of a Lullaby Baby gift card mailed to the shipping address you provide us with. Kindly note that a 20% restocking fee may be applied for all new merchandise returned in original retail box.
Purchases of monogrammed, personalized, special-order and sale items are final. Due to health and hygiene concerns, purchases of feeding accessories, breast pumps, bathing accessories, lotions and powders, diapering accessories, diaper pails, potty seats and wipes and undergarments are final as well. No refunds or store credits will be issued for any such purchases.
Please be aware that we reserve the right to refuse any return if it does not meet our return requirements.
For mail-in returns:
- Repack item in original box.
- Contact us for RMA numbers prior to any return. RMA number must be affixed on outside of box.
- Consider tracking and insuring package in case of damage or loss during transit.
- Mail return with appropriate postage to:
Lullaby Baby Returns Department
488 5th Avenue
Brooklyn, NY 11215
Lullaby Baby is not responsible for items that do not arrive at our warehouse.
If you no longer have your order information, please email us at firstname.lastname@example.org or call our Customer Service Department at (718) 499-2742 during regular business hours to obtain your order number. An order number and RMA# must be included with your return.
Please allow 2-3 weeks for return to be processed and for money to be credited back.
Items shipped abroad after purchase by any party are not eligible for return, unless in case of innate product defect, which must be reported before item leaves the US. Lullaby Baby is not liable for items broken in transit out-of-country other than those shipped directly by Lullaby Baby.
Should you have any questions, please don't hesitate to contact us.